Frequently Asked Questions

We have a 30-day return policy from the date you receive your item. To be eligible for a return, items must be in the same condition as received - unworn, unused, with tags, and in original packaging. You'll need your receipt or proof of purchase. Contact us at littletreasures@ltbaby.ca to start a return. Returns must be sent to 955 Cherry Court, Milton, ON, L9E 1P8. If approved, we'll send you a return shipping label with instructions. For exchanges, we recommend returning your item first, then making a separate purchase for the new item once your return is accepted.

Processing takes 1-3 business days (we don't ship on weekends or holidays). For Canada: Standard shipping is 5-7 business days, Expedited is 2-3 business days. For United States: Standard is 7-10 business days, Expedited is 3-5 business days. For United Kingdom: Standard International is 10-15 business days, Express is 5-7 business days. For United Arab Emirates: Standard International is 12-18 business days, Express is 6-9 business days. Shipping costs are calculated at checkout based on your destination. You'll receive tracking information once your order ships.

We do not currently offer gift wrapping services. However, all our items arrive in their original packaging which makes them perfect for gifting. If you're purchasing for a gift, you can add a note during checkout and we'll ensure no pricing information is included in the package.

We cannot accept returns on sale items, gift cards, perishable goods, custom or personalized items, and personal care/beauty products. We also don't accept returns for hazardous materials, flammable liquids, or gases. If you have questions about whether your specific item is returnable, please contact us at littletreasures@ltbaby.ca before making your purchase.

Please inspect your order immediately upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us right away at littletreasures@ltbaby.ca so we can evaluate the issue and make it right. Please note that LittleTreasures is not liable for products damaged or lost during shipping - you may need to file a claim with the shipping carrier. However, we're here to help guide you through the process.

For international orders (UK and UAE), customs and import duties may apply. LittleTreasures is not responsible for any customs, duties, and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer. International shipments may also be subject to customs clearance procedures which can cause delays beyond our original delivery estimates.

You will receive a shipment confirmation email with tracking information once your order has been processed and handed over to the carrier. This typically happens within 1-3 business days of placing your order. You can use the tracking number provided to monitor your package's journey to your doorstep.

Once you place an order, it becomes an offer to purchase. We begin processing orders quickly, so we may be unable to accommodate cancellation or modification requests after an order is accepted. If you need to cancel or change your order, please contact us immediately at littletreasures@ltbaby.ca or call 365-338-1773, and we'll do our best to help if the order hasn't been processed yet.

Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at littletreasures@ltbaby.ca.

We're here to help! You can reach us by email at littletreasures@ltbaby.ca or call us at +1 (365) 338-1773. Our physical address is 955 Cherry Court, Milton, ON, L9E 1P8, Canada. We strive to respond to all inquiries promptly and provide the best customer service possible for all your baby and children's clothing needs.